How can I cancel my order?
What do I do If I receive the wrong product?
You can call us on +91-9821515399 and write us to email@example.com to report the incident or cancel the order. If you want to return the product, please do not use it & retain the original packing. We will arrange for the pick up of the unused wrong item from the provided address through our logistic partner and arrange for the refund.
What is the return policy?
You can return the product unused and in the same condition as you received it, in its original packaging, along with the invoice/warranty card, if any , tags, protective film etc for a refund. We will arrange for the product to be collected from the provided address through our logistic partner and returned to us. We shall process the refund only after the receipt of the product at our location in unused condition and in its original packaging along with its original tags and invoice, failing which refund may not be possible.
Do I need to pay for the return shipment if I return my order?
We (presentperfect) will arrange for the return shipment to be collected and you do not need to make any payment for the courier.
How do I return my order?
The order can be returned within 7 days from the date you received the product. The product can be returned to us through our logistics partner.
If you wish to return through logistics partner, you need to call us on +91-9821515399 or email us at firstname.lastname@example.org stating that you want to return the product. Please use the mail id used at the time of placing the order. The contact details of our logistic partner will be shared with you. You need to co-ordinate with them for return shipping and take the following steps:
- a) Pack your order in original packaging and mention your name, order number and mobile number.
- b) Enclose the original invoice, guarantee/warranty card & other tag, if any.
- c) Our logistic partner will pick this package from you.
- d) Post inspection, only after we get a go ahead from the QA (quality assurance) team, the refund process will be initiated.